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Gebruiksaanwijzing / Garantie & Service User manual / Warranty & Service

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Gebruiksaanwijzing / Garantie & Service User manual / Warranty & Service





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purchase price of the original product. You will receive 75% discount during the 2nd to 

the 3rd year after the invoice date, 50% discount during the 3rd to the 4th year after 

the invoice date and 25% discount during the 4th to the 5th year after the invoice date. 

All these percentages are calculated from the purchase price of the original product. 

Royal Auping grants a standard warranty period of 1 year for top mattresses. After 

registration Royal Auping grants a full warranty of 3 years for top mattresses.  

Warranty on duvets and pillows

Royal Auping grants a standard period of 2-years warranty on duvets and pillows. 

You will be entitled to a total warranty of 5 years on duvets after registration (not 

for pillows). The first period of 2 years include a full warranty. After registration the 

warranty during the 3rd, 4th, and 5th year will be subject to annual depreciation. In 

the event of material or manufacturing defects, you will receive a discount on the 

purchase price of a replacement product where appropriate which is calculated as 

a percentage of the purchase price of the original product. You will receive 75% 

discount during the 2nd to the 3rd year after the invoice date, 50% discount during 

the 3rd to the 4th year after the invoice date and 25% discount during the 4th to 

5th year after the invoice date. All these percentages are calculated from to the 

purchase price of the original product. 

Bed frames (surrounds) and accessories

Royal Auping grants a standard warranty period of 2 years for bed frames (surrounds) 

and accessories. This warranty period is extended to a total of 5 years upon registration.

Warranty on showroom models

A standard 2-years warranty is granted on showroom models, which also takes 

effect on the date stated on the customer’s invoice. The extension of the warranty 

period through registration is in this situation not possible. 

Conditions

In the event of material or manufacturing defects, Royal Auping is obliged to rectify 

the defects free of charge according to the Auping warranty conditions. If the 

defect cannot be repaired, Royal Auping will, within the warranty period, replace the 

product free of charge by an identical product, or, if the product is no longer 

manufactured, by a similar replacement of the same value or offer an appropriate 

refund. Whether a justified claim will be settled by replacement, by repair or by 

compensation remains at Royal Auping’s discretion.

The Auping warranty is granted under the explicit condition that Auping’s installation 

and maintenance instructions have been observed and that the product has been 

subject to normal household usage. Unless the booklet contains ‘do-it-yourself’ 

assembly instructions for the product or part thereof and these have been followed 

up meticulously, the warranty will become invalidated if the product was at any time 



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