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Water purification 431 430 water purification

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general terms and 

Conditions of sale europe

for Pentair Water Purification Products

general terms and conditions of sale europe       water purification 431


water purification       general terms and conditions of sale europe

general terms and Conditions of sale europe 

for pentair water purifiCation produCts


the general terms and Conditions of sale europe appearing below govern the sale of goods and/or 

services sold or supplied by pentair (pentair water Belgium BVBa, pentair water france sas or pentair 

water italy srl) referred to herein as “seller” while the purchaser is referred to herein as “Buyer”.  the 

parties agree that even if these general terms and Conditions of sale europe do not accompany every 

product sold by seller, these general terms and Conditions of sale europe shall govern all sales made 

by seller until such time as new terms and conditions are provided by seller to Buyer.


an agreement is only concluded when an order is confirmed in writing by the seller and containing (a 

reference to) these general terms and Conditions of sale europe or when seller and Buyer otherwise 

make an agreement in writing. Buyer’s order is only accepted upon the following terms and conditions. 

if the terms stated in Buyer’s order are inconsistent with these terms, this shall constitute a counteroffer 

and Buyer shall be deemed to have accepted seller’s terms unless it notifies seller to the contrary in 

writing within three (3) days after receiving seller’s acknowledgment. these terms and conditions 

furthermore apply to any other agreement (whether in writing or otherwise) concluded between seller 

and Buyer. no additions to or modifications of any of the terms and conditions hereof shall be effective 

unless made in writing and signed by both parties. these general terms and Conditions of sale europe 

constitute the entire agreement between the seller and Buyer for the purchase and sale of the goods 

and/or services identified on seller’s acknowledgement of Buyer’s purchase order and supersede all 

other proposals and quotations.

oFFErS - QuotAtionS oF PricES 

unless explicitly stated on the offer to the contrary, all offers made by the seller are in all respects free 

of obligation until the order is confirmed by seller. all information that occurs in sellers catalogues, 

prospectus, price lists and any other document are only given as information. the seller or the 

manufacturer has the right to modify the products without previous notice. 

MiniMuM ordEr

there is a 200€ or 250$ minimum order requirement; orders less than 200€ or 250$ will be charged a 

fee of 30€ or 40$ in addition to the order value.

dEScriPtion oF ProductS

the only specifications that are a part of the agreement are those specifications acknowledged in 

writing by seller and if no such specification are acknowledged in writing seller’s standard specifications 

(to be determined at its sole discretion) apply.


delivery date(s) proposed by seller constitute only an estimate on the part of seller and shall not in any 

event be binding. unless explicitly agreed otherwise, the Buyer therefore may not cancel a delivery 

unilaterally due to non-observance of the date of delivery; nor can this give rise to any form of 

compensation. unless explicitly agreed otherwise, the delivery is executed “ex-works Herentals 

(Belgium), warehouses of the seller” or “ex-works romentino (italy), warehouses of the seller” as the 

case may be for Buyers located within the schengen area. delivery to Buyers located outside the 

schengen area are executed “fCa Herentals (Belgium), warehouses of the seller” or “fCa romentino 

(italy), warehouses of the seller” as the case may be. all deliveries include seller’s standard packaging. 

seller reserves the right to make partial shipments. in all circumstances the risk of the product 

transfers to the Buyer at the time of delivery, being the moment in time when the product is placed at 

the Buyer’s disposal in the seller’s warehouse. 

PricES – tAXES

unless explicitly agreed otherwise, all seller’s prices are “ex-works Herentals (Belgium)” or “ex-works 

romentino (italy), warehouses of the seller” as the case may be for Buyers located within the schengen 

area, or “fCa Herentals (Belgium), warehouses of the seller” or “fCa romentino (italy), warehouses of 

the seller” as the case may be for Buyers located outside the schengen area. seller reserves the right 

to cancel or adjust prices and delivery without notice. all seller’s prices are net prices, excluding taxes, 

charges, customs duties and all other duties that can be levied on the products.

LEttEr oF crEdit 

in case sales agreements have to be executed with a l/C, the procedure of pentair is applicable. the 

prescribed procedure can at all times be applied for at our administrative department.

PAYMEnt – rEtEntion oF titLE

payment terms are in advance payment (Cia) otherwise noted on the order. remarks and restrictions 

with respect to the invoice and/or the general conditions mentioned on it must be made by registered 

mail containing grounds within 8 days of the invoice date. in case of non-payment on or before the 

stipulated due date, a conventional interest of 1.5% per month will be due on the invoice amount without 

notification de jure, from the stipulated due date. every current month will be charged as a complete 

month. moreover, the invoice amount will be increased with any collection charges incurred by the seller 

(such as labor and administrative costs, administration and follow-up of the dossier, influences on the 

financial management, etc.). such compensation is due in addition to the interest on overdue payments, 

the recoverable procedure costs and a possible compensation for material damage and loss of profit.

Cheques and bills are only valid as an instrument of payment when collected. any costs involved are at 

the expense of the Buyer. drawing and/or acceptance of bills or other negotiable documents do not imply 

novation and does not mean a deviation from the general conditions. the costs for accepting bills are 

for account of the Buyer.

in case of non-payment of an invoice by the Buyer, the seller is entitled to postpone the execution of his 

other contractual obligations. all products that have not been fully paid remain entirely seller’s 

property; in this case any paid advances will be used as compensation for expenses and loss of profit.

in case of default of payment the seller is always entitled to withdraw the products from the Buyer. in 

such case the seller will declare in advance and by registered mail the Buyer in default and grant a term 

of payment of seven days.


subject to clause 10 of these terms and conditions, cancellation of orders by Buyer can only be made 

with seller’s prior written consent. Buyer is responsible for all expenses incurred by seller because of 

such cancellation, or a minimum cancellation charge of 25% of the order value, whichever is greater. 

orders canceled less than 10 days prior to the scheduled delivery date shall be finished and billed at 

contract price.

ProductS BuiLd to BuYEr’S SPEciFicAtion

seller and Buyer may agree that seller shall build products to Buyer’s specifications. if such is the case 

seller and Buyer shall mutually agree in writing on the specific details (regarding for instance the 

specifications, minimum purchase requirements, prices, duration of the agreement etcetera) of such 

agreement. these general terms and Conditions of sale europe remain however applicable to any such 

agreement. furthermore Buyer shall – irrespective of such more specific agreement – always be 

responsible for all expenses incurred by seller to comply with Buyer’s specification, such as, but not 

limited to expenses incurred for tooling (jigs, dies, tools, molds and patterns), expenses related to 

ordering of raw materials, components or other parts and any other commitments entered into by seller; 

even during the preparatory phase when no firm order is placed yet by Buyer. Buyer is not entitled to 

cancel any single order for such customized products without seller’s prior written consent and always 

only under the obligation to fully reimburse the seller for all expenses incurred by seller related to the 

order and the cancellation thereof. Buyer shall furthermore be obliged to purchase and pay for all 

customized products that are produced by seller in accordance with the separate agreement or as 

produced by seller at its sole reasonable determination in case of absence of such separate agreement. 


unless specifically provided in a writing executed by the seller and the Buyer, any equipment (including, 

but not limited to,  jigs, dies, tools, molds and patterns) made for the manufacture of customer specified 

products shall be, and remain, the sole property of seller notwithstanding that Buyer may have been 

charged for all or part of the cost therefore.

EnGinEErinG – dESiGn – intELLEctuAL ProPErtY

seller reserves the right to make design, specification and/or engineering changes to its products 

without prior notification to Buyer. title to, and full and unrestricted ownership and right to use all 

designs, specifications and engineering information provided by seller shall at all times be and remain 

vested in seller. pentair has not verified the possible existence of third party intellectual property rights 

which might be infringed as a consequence of the sale and delivery of the products and pentair shall not 

be held liable for any loss or damages in that respect. Buyer expressly assumes all risks of any 

intellectual property infringement by reason of its importation and/ or use of the products.

trAdE coMPLiAncE

notwithstanding any other provision in the purchase order or these general terms and Conditions of sale 

europe to the contrary, Buyer agrees that it will not sell, re-export or transfer any products or technical 

information or services supplied by seller to Buyer to iran, nortH Korea, sYria, CuBa and nortH 

sudan, including any entities or persons in those countries, either directly or indirectly (hereinafter: 

“seller’s position”). if the shipment of the products by seller to Buyer is in breach of the export laws of 

the eu, the united states, any other applicable jurisdiction, any other international authority or seller’s 

position, or if Buyer within 7 days after request of seller does not provide any information about the 

ultimate destination and the identity of the end user, seller has the right to terminate the agreement 

with immediate effect without Buyer being entitled to any compensation.

ForcE MAJEurE 

in case of force majeure the delivery commitments and other obligations of the seller are suspended. in 

this case seller is only obliged to deliver as soon as it becomes possible. neither party shall have any 

liability to the other in case of force majeure. for the purpose of this agreement force majeure means: 

unforeseen circumstances concerning persons and/or materials which render the execution of the 

agreement impossible for the seller, or so extremely difficult or expensive that a prompt observance of 

the present contract cannot be demanded of the seller. as such circumstances are considered amongst 

others, but not limited: measures taken by the government, breakdowns, traffic and/or transport 

problems, disturbances in the delivery of finished products, raw materials and/or auxiliaries, strikes, 

lock-outs, hindrances by third persons, for both parties unforeseen technical complications, etc.


if the Buyer fails to pay the invoices or to take delivery of the products or gives evidence of insolvency, 

such as bankruptcy, legal and extra-legal consent, settlement, payment by uncovered cheques, protest, 

etc. the seller is entitled to suspend the execution of its commitments or to terminate the agreement 

unilaterally and without notification, by registered mail, without judicial intercession and without 

detracting from its rights to compensation.


the legally valid form of the present general terms and Conditions of sale europe shall be the english 

language version.

our WArrAntY oBLiGAtionS 

should a material defect in workmanship or materials in products or parts covered by this warranty 

become evident during the applicable warranty period, then as our sole obligation and in full satisfaction 

of any warranty claim, we will issue a Credit note (Cn) in the amount of your original purchase price of 

the product or part, or, at our option, repair or replace the defective product or part (we will consider, in 

good faith, purchaser preference in determining whether to issue a credit or repair or replace). the 

burden of proof of any manufacturing faults lies with the buyer. 

the warranty is valid only if the goods are provided with their original label of identification with which 

they were shipped from pentair locations. should this not be available (removed, illegible) any 

arrangement will have to be discussed and agreed with your pentair correspondent. the terms of this 

warranty are subject to the mandatory laws and regulations of the country in which the product or part 

was purchased.


WArrAntY oBLiGAtionS GrAntEd BY PEntAir EuroPE

warranty period starts from the date of the shipment from pentair europe to purchaser, and will end up 

after the duration associated to each of our products, as follows: 


warranty period


autotrol valves except magnum and peanut

5 years

autotrol magnum valve

3 years

Binrun and peanut valve manufactured after 


1 year

aquamatic valves

5 years

fleck valves

5 years

siata valves

5 years

all valve brands boards and adapters

1 year

replacement products and parts



structural polyglass tanks

5 years

structural composite tanks

5 years

structural frp tanks

5 years

Wellmate Butyl aircell

5 years

Wellmate peu aircell

5 years

custom/special order tanks

2 years

tanks parts and accessories

1 year

replacement products and parts


SYSteMS & acceSSorieS

poe softeners

2 years or more, 

according to the 


poe softeners boards and adapters

1 year

ion exchange resins and filter media

1 year


warranty period

cabinets, brine tanks, jackets for vessels

2 years

cabinet accessories

2 years


2 years

manual head

2 years

Valve accessories

2 years

replacement products and parts



everpure filters and cartridges

1 year or more, 

according to the type

pentair membranes

1 year

pentek cartridges

1 year or more, 

according to the type

pentek housings - opaque

pentek housings - clear

5 years

1 year

pentair systems (prf ro, mod pro, 

ro2500/2600, Qc series..)

1 year

filtration accessories

1 year


1 year

freshpoint electronic controls and turbine meter

5 year

omnifilter systems and cartridges

1 year

ge systems and membranes

1 year

freshpoint solenoid controls, membranes 

housings and fittings

1 year

replacement products and parts


* the remainder of the original warranty period or 30 days from the date of replacement, whichever is longer

** refer to the brochure for warranty period per model

EXcLuSionS FroM WArrAntY

1.  defects not reported to us within the applicable warranty period; 

2.  membrane fouling or scaling;

3.  any items manufactured by other companies and clearly identified as such. such items may carry 

warranties offered by the original manufacturers, this included any service parts used that are 

manufactured by other companies, including but not limited to, motors, pistons, seal kits, spacer kits, 

bypass valves, brine connections & devices, or any other non-pentair parts;

4.  problems resulting from failure to comply with installation, operation or maintenance instructions 

or drawings, or improper installation, operation or maintenance; 

5.  damage caused by acts of nature or problems resulting from abuse, misuse, negligence or accident;

6.  problems resulting in whole or in part from alteration, modification or attempted repair of these 

products or parts by any party other than us or a party we have approved in writing;

7.  damage or failure of a product or part caused by friction, wear, chemical attack, or debris build-up 

on wear parts. “wear parts” include, but are not limited to : pistons, piston rods, seals, spacers, end 

cap quad rings, and brine valves on all piston operated valves, as well as valve disk flappers on autotrol 

valves, and parts requiring replacement under recommended maintenance procedures, such as filter 

housing o-rings and gaskets:

8.  Valves exposed to excessive levels of the following list of contaminants require maintenance as part 

of a yearly service schedule: 

a)  ozone: > 0.0 mg/l

b)  Chlorine or chloramines: > 4mg/l

c)  Hydrogen sulfide

d)  pH: < 6 or > 9

e)  iron: in concentrations sufficient to cause scuffing on piston and seal surfaces

f)  manganese: in concentrations sufficient to cause scuffing on piston and seal surfaces

g)  sand and suspended solids: in concentrations sufficient to cause scuffing on piston and seal 


9.  due to water conditions, some products or parts may require maintenance or cleaning during the 

warranty period. products or parts returned due to debris build up, including, but not limited to, plugged 

filters, are not covered under this warranty;

10. noncompliance with applicable codes, and ordinances including without limitation, plumbing codes;

11. damage due to impacts, corrosive liquids, gases, or chemicals;

12. damage due to hydro-pneumatic or pneumatic use; 

13. labor to install warranted parts and trip charges including mileage are the responsibility of the 

system owner;

14. any damage cause by parts or materials

general terms and conditions of sale europe       water purification 433


water purification       general terms and conditions of sale europe

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